Legal
Privacy policy
Quantify Environmental collects as little as it can, uses it only to answer you, and never sells it. This page says exactly what that means, in plain English, and what to do if you want it deleted.
Draft for review. Generated against a PIPEDA + CASL checklist and [TOM-REVIEW] before launch (§K.2 #21). Nothing on this page is legal advice.
1 · What this policy covers
This policy covers quantifyenv.com and the forms, tools and booking links on it. It is written to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, for anything we send you, Canada’s Anti-Spam Legislation (CASL).
It does not cover the monitoring platform our clients log into. Client sensor data belongs to the client, is governed by the agreement with that client, and is never used on this website — no client dashboard screenshot appears here, and no reading from a client’s plant feeds any figure on this site.
Questions about anything on this page go to info@quantifyenv.com, and a person answers them.
2 · What we collect, and why
- The contact form
- Your name, email address and message. We use them to answer you and to keep track of the conversation that follows. Three fields is the whole form — we do not ask for a phone number, a company size or a job title before we will let you send a message.
- The Savings Estimator’s email step
- The personalized result on /roi/ asks for an email address before it shows the itemized figure. We use that address to send you your own result and to follow up once. The numbers you type — plant size, utility spend, rates — are computed in your browser; they travel with the request so we can reproduce your result, and they are used for nothing else. The four calculators on /resources/ compute on the page and ask for nothing at all.
- The newsletter
- Your email address, plus a record of when and how you consented, which CASL requires us to keep. Every message carries a working unsubscribe link, and unsubscribing takes effect immediately.
- Booking a site walk
- Whatever you enter when you book — name, email, and the time you chose. We use it to turn up at the right plant at the right hour.
- Analytics
- Aggregate information about which pages are read and how people arrive: page path, referrer, approximate region, device class. It exists so we can tell which of these pages is worth keeping. It is not used to build a profile of you, and it does not run before you consent to it.
- Server logs
- Our host records standard request logs — IP address, timestamp, path, user agent — for security and troubleshooting, for a short period, as every web host does.
[TOM-REVIEW] The HubSpot forms API (portal 21526267), the HubSpot chat widget and the analytics stack are specified but not yet enabled. This section is written for the launch configuration; anything still switched off at launch comes out of the wording with it.
3 · Cookies, consent and third parties
No third-party script runs on this site before you opt in. That is a design rule rather than a preference setting: the analytics tools, the chat widget, the booking calendar and any map tiles all load from behind a consent manager with granular categories.
- Strictly necessary
- Needed for the site to work — remembering your consent choices, and nothing else. These cannot be switched off, and they do not track you.
- Analytics
- Aggregate readership measurement. Off until you turn it on.
- Scheduling
- The booking calendar, which is a third-party service and sets its own cookies once loaded. Off until you turn it on — and you can always book by phone or email instead and load nothing at all.
- Chat and forms
- The chat widget, and the platform that delivers what you send us. The chat bubble never opens itself; the legacy site’s auto-open is gone.
You can change or withdraw consent at any time from the consent manager, and withdrawing it stops the associated scripts from loading on your next page view.
4 · Who else sees it
We do not sell personal information, and we never will. We do not share it with advertisers, data brokers or lead marketplaces.
The only parties that process it on our behalf are:
- our website host and its edge network, which serve these pages;
- our customer-relationship and email platform, which receives what you send through a form and stores our correspondence with you;
- the scheduling service, if you use it to book a site walk;
- our analytics provider, in aggregate, and only with your consent.
Each is bound to use the information only to provide that service to us. Some of them operate outside Canada, which means your information may be processed in another country and may be accessible to that country’s authorities under its laws. We may also disclose information where the law requires it — a court order, for example — and where we are permitted to tell you, we will.
5 · How long we keep it, and how it is protected
- Enquiries and correspondence: kept while the conversation is live and for a reasonable period afterwards, so the next person you talk to knows what was already said.
- Estimator submissions: the address and the inputs behind a result, kept only as long as they are useful for the follow-up, and deleted on request.
- Newsletter consent records: kept while you are subscribed and for the period CASL requires afterwards — being able to prove consent is the whole point of the record.
- Analytics: aggregate, on a rolling window.
- Server logs: short-lived, for security and debugging.
Information is encrypted in transit and at rest, access is limited to the people at Quantify who need it, and the same read-only discipline we apply to a client’s plant applies to our own records: nobody touches what they do not need.
[TOM-REVIEW] Exact retention periods per category. The wording above is deliberately unspecific until those numbers are set — a stated period we do not honour is worse than an honest generality.
6 · Your rights, and how to use them
Under PIPEDA you can ask us to:
- show you what personal information we hold about you;
- correct anything that is wrong;
- delete it, where we have no legal reason to keep it;
- stop using it — withdraw consent, unsubscribe, or both.
Write to info@quantifyenv.com or call 1-833-QUANTFY. We answer access and deletion requests within 30 days, which is what the law allows, and usually a great deal sooner because there is rarely much to look up. We may need to confirm who you are first — a protection for you, not an obstacle.
If you are not satisfied with how we handled it, you can complain to the Office of the Privacy Commissioner of Canada. We would rather you told us first, and we would rather fix it.
7 · Changes to this policy
When this policy changes we update the date on this page. If a change is material — a new category of information, a new party processing it — we say so on the page rather than hoping you re-read it.
Companion document: the terms of use, which cover the calculators, the grants library, the demo dashboard and the published case studies.
